Privacy Policy
At Limeberry ("We") are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.limeberry.co.uk you are accepting and consenting to the practices described in this policy.
This Privacy Policy may also be supplemented by additional policies and terms, or by short Privacy Statements used in connection with particular purpose(s) or on various forms, which we may identify to be applicable.
1. Data Protection
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Limeberry of EX16 9JQ. Limeberry is registered with the Office of the Information Commissioner in the UK under the Data Protection Act 1998. Our nominated representative for the purpose of the Act is Sarah Adams/Samantha Matthews.
2. Information We May Collect From You
You may give us information about you by filling in forms on our site www.limeberry.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
3. Information we collect about you.
With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
4. Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
5. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Our cookies policy is provided by www.cookie-script.com
6. Uses made of the information you give to us.
We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us by email us the contact details below.
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
7. Uses made of the information we collect about you.
- We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
7.2 We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
8. Disclosure of your information
8.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
8.2 We may share your information with selected third parties including, but not limited to: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. Analytics and search engine providers that assist us in the improvement and optimisation of our site.
8.3 We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Limeberry or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Limeberry, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
9. Where we store your personal data
9.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
9.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
10. Your rights
10.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at [email protected].
10.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
11. Accuracy of Information
You are responsible for informing us about changes to your Personal Information and for ensuring that such information is accurate and current.
12. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
13. Changes to our privacy policy
This Privacy Policy is effective as of 30th October 2015.We reserve the right to change our Privacy Policy and any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
14. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].
Terms and Conditions
1. These Terms
1.1 These are the terms and conditions on which we supply products to you.
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.
2. Information about us and how to contact us
2.1 We are Limeberry a company established] in England and Wales. Our registered office is at EX16 9JQ.
2.2 You can contact us by telephoning us on 07798 658098 or by writing to us at [email protected].
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 Once you have selected the products you wish to order and they have been added to the Cart choose the country the products will be shipped to and then click on the “Checkout” button at the end of the checkout process.
3.2 Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. You will then be redirected to Paypal for payment of the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation via Paypal, your order will not be processed further.
3.3 We E-mail you to confirm your product order has been received and send you a further E-mail confirming that the products you have ordered have been dispatched.
3.5 Our acceptance of your order will take place when the products you have ordered have been shipped to you as detailed in the dispatch confirmation E-mail at which point a contract will come into existence between you and us.
3.6 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.7 We accept payment via Paypal. You must pay for the products at the time of ordering.
4. Our products
4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 The packaging of the product may vary from that shown on images on our website.
5. Our rights to make changes
We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
6. Providing the products
6.1 The costs of delivery in the United Kingdom will be as displayed to you on our website. The delivery costs are subject to change according to Royal Mail policies.
6.2 For the costs of delivery outside of the United Kingdom please contact us directly either by telephoning us on 07798658098 or by writing to us at the following E-mail address [email protected].
6.3 You are responsible for all customs and import taxes or charges arising as a result of your order with us where the products are to be delivered to an address outside the United Kingdom.
6.4 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.5 The product will be your responsibility from the time it is delivered to the address you gave us.
6.6 You own a product which is goods once we have received payment in full.
7. Your rights to end the contract
7.1 If you have changed your mind about the product you have fourteen (14) days after the day you receive your goods to cancel your order in accordance with the Consumers Contracts Regulations 2013. When cancelling your order in accordance with this clause the contract will end immediately and we will refund you in full for any products excluding initial and return delivery costs.
7.3 To end the contract with us, please let us know by phone or email by calling us on 07798658098 or email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.
7.2 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us by post in perfect resalable condition. If you are exercising your right to change your mind pursuant to clause 7.1 you must send off the goods within 14 days of telling us you wish to end the contract.
If what you have bought is damaged or faulty upon receipt, or the products do not correspond with your order, you may exchange the products or obtain a full refund. In these circumstances only, we will pay the costs of returning the products to us.
7.4 For health protection and hygiene reasons you do not have a right to end the contract and obtain a full refund in accordance with clause 7.1 or obtain a full refund or exchange where the products do not correspond with your order pursuant to clause 7.3 if they have been unsealed after you receive them.
7.5 We will refund you the price you paid for the products via the method you used for payment.
7.6 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind in accordance with clause 7.1 then within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
8. Our rights to end the contract
8.1 We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due.
8.2 If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9. If there is a problem with the product
9.1 If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 07798658098 or write to us at [email protected].
9.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10. Our responsibility for loss or damage suffered by you
10.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process..
10.2 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. General
11.1 We may transfer our rights and obligations under these terms to another organisation.
11.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.3 If any provision of these terms shall be prohibited by or adjudged by a court to be unlawful void or unenforceable such provision shall to the extent required be severed from these terms and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement and shall not in any way affect any other circumstances or the validity or enforcement of these terms.
11.4 No failure or delay on the part of any of the parties relating to the exercise of any right, power, privilege or remedy provided under these terms shall operate as a waiver by the other party to these terms nor shall any single or partial exercise of any right, power, privilege or remedy preclude any other or further exercise of such or any other right, power, privilege or remedy provided in these terms all of which are several and cumulative and are not exclusive of each other or of any other rights or remedies otherwise available to a party at law or in equity.
11.5 These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English Court